If your card statement shows that you have been charged twice, please check first if your reference numbers on your bank statement are the same.

Yes, my reference numbers are the same

If your reference numbers on your bank statement are the same, please contact us and inform us with both reference numbers.

No, my reference numbers are different

This means that you placed two separate orders. You received two order confirmation emails (please check your spam box) with two unique codes.

If you cannot find the confirmation, check your spam or promotion folders.

Still no email?Contact us!